Last Updated: July 19, 2026

At Daily Frozen Food, customer satisfaction is important to us. Due to the perishable nature of frozen food products, this Refund & Cancellation Policy outlines the conditions under which cancellations, refunds, replacements, and exchanges may be processed.

By placing an order with Daily Frozen Food, you agree to the terms stated below.

Order Cancellation

Before Order Processing

  • Customers may request to cancel their order before it has been processed or dispatched.
  • If the cancellation request is approved, a full refund (if payment has already been made) will be initiated.

After Dispatch

  • Once an order has been dispatched or handed over to a delivery partner, cancellation requests may not be accepted.
  • Daily Frozen Food reserves the right to determine whether a cancellation request can be accommodated after dispatch.

Refund Eligibility

Refunds may be considered under the following circumstances:

  • The wrong product was delivered.
  • The product was damaged during delivery.
  • The product was found to be defective at the time of delivery.
  • The ordered item was unavailable after payment was completed.
  • The order could not be fulfilled due to reasons attributable to Daily Frozen Food.

To be eligible for a refund, customers must notify us within 2 hours of receiving the order and provide supporting evidence, such as photographs or videos of the product and packaging.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after delivery.
  • Product quality issues resulting from improper storage or handling by the customer.
  • Products that have been opened, partially consumed, or tampered with.
  • Delays caused by third-party logistics providers.
  • Incorrect delivery information was provided by the customer.
  • Failure to report issues within the specified timeframe.

Replacement Policy

In certain situations, Daily Frozen Food may offer a replacement instead of a refund, including:

  • Incorrect items delivered.
  • Damaged or defective products.
  • Missing items from an order.

Replacement requests are subject to product availability and verification by our customer support team.

Refund Process

If a refund is approved:

  • Refunds will be processed to the original payment method used during purchase.
  • Refund processing times may vary depending on the payment provider or banking institution.
  • Typically, approved refunds are completed within 5–10 business days.

Bulk & Wholesale Orders

Bulk, wholesale, restaurant, hotel, catering, and cloud kitchen orders are generally non-refundable once production, packing, or dispatch has commenced unless otherwise agreed in writing.

Customers placing large orders are encouraged to confirm all product specifications and quantities before finalizing their purchase.

Failed Deliveries

Daily Frozen Food shall not be responsible for failed deliveries resulting from:

  • Incorrect or incomplete addresses.
  • Customer unavailability.
  • Inability to contact the customer using the provided phone number.

Additional charges may apply for re-delivery attempts.

Right to Refuse Refunds

Daily Frozen Food reserves the right to refuse refund or replacement requests that do not comply with this policy or where misuse, abuse, or fraudulent activity is suspected.

Changes to This Policy

We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.

Contact Us

For questions regarding cancellations, refunds, or replacements, please contact us:

Daily Frozen Food (DFF)
39, Sisir Bagan Rd, Indrajit Pally, Behala, Kolkata, West Bengal 700034
Email: info@dailyfrozenfood.in
Phone: +91 89817 06283

We appreciate your understanding and thank you for choosing Daily Frozen Food. Our goal is to ensure that every customer receives safe, high-quality frozen food products and dependable service.