Address
39, Sisir Bagan Rd, Indrajit Pally, Behala, Kolkata, West Bengal, 700034
Work Hours
24/7
Last Updated: July 19, 2026
At Daily Frozen Food, we are committed to delivering premium frozen food products safely, efficiently, and on time. This Shipping & Delivery Policy outlines the terms related to the shipment and delivery of orders placed through our website, phone, WhatsApp, or other sales channels.
Delivery Coverage
Daily Frozen Food currently provides delivery services across:
- Kolkata
- Howrah
- Salt Lake
- New Town
- Selected areas across West Bengal
For locations outside our regular service areas, delivery availability may vary and is subject to confirmation at the time of order placement.
Delivery Partners
To ensure fast and reliable service, we work with trusted third-party logistics partners, including:
- Porter
- Rapido
- Other authorized delivery partners
Delivery services are subject to the terms and operating conditions of the respective logistics providers.
Order Processing Time
- Orders are typically processed within 2–6 business hours after confirmation and payment verification.
- Bulk and wholesale orders may require additional processing time depending on product availability and order volume.
- Orders received after business hours may be processed on the next business day.
Estimated Delivery Time
| Order Type | Estimated Delivery Time |
|---|---|
| Retail Orders | Same Day or Next Day |
| Wholesale Orders | 1–3 Business Days |
| Bulk Orders | As mutually agreed |
Please note that delivery timelines are estimates and may vary due to unforeseen circumstances.
Delivery Charges
- Delivery charges are calculated based on the order value, distance, and delivery partner rates.
- Any applicable delivery fees will be communicated to the customer before order confirmation.
- Promotional offers for free delivery may be available from time to time at our discretion.
Cold Chain Responsibility
Frozen food products require uninterrupted cold storage. Daily Frozen Food takes all reasonable measures to maintain proper cold chain handling until the products are handed over to the customer or delivery partner.
Customers are advised to:
- Receive the package promptly upon delivery.
- Transfer products immediately to a freezer.
- Avoid leaving products at room temperature for extended periods.
Once the order has been delivered successfully, Daily Frozen Food shall not be responsible for any deterioration in product quality resulting from delayed receipt, improper handling, or inadequate storage.
Delivery Delays
While we strive to deliver all orders on time, delays may occur due to:
- Traffic conditions
- Severe weather
- Public holidays
- Technical issues
- Third-party logistics disruptions
- Force majeure events
Daily Frozen Food shall not be held liable for delays beyond our reasonable control.
Failed Delivery Attempts
Delivery may be considered unsuccessful if:
- The customer is unavailable at the delivery address.
- Incorrect or incomplete address details are provided.
- The customer is unreachable via the provided contact number.
In such cases, additional delivery charges may apply for re-delivery attempts.
Inspection Upon Delivery
Customers are requested to inspect their orders upon receipt and report any concerns related to:
- Damaged packaging
- Missing items
- Incorrect products
- Quality concerns
Any issues should be reported within 2 hours of delivery to facilitate prompt resolution.
Bulk & Wholesale Deliveries
For wholesale, catering, restaurant, hotel, and cloud kitchen orders:
- Minimum Order Quantity (MOQ) requirements may apply.
- Delivery schedules may be arranged in advance.
- Dedicated support may be provided for recurring orders.
Changes to This Policy
Daily Frozen Food reserves the right to amend or update this Shipping & Delivery Policy at any time without prior notice. Changes will be reflected on this page with the revised effective date.
Contact Us
For any shipping or delivery-related inquiries, please contact us:
Daily Frozen Food (DFF)
39, Sisir Bagan Rd, Indrajit Pally, Behala, Kolkata, West Bengal 700034
Email: info@dailyfrozenfood.in
Phone: +91 89817 06283
Thank you for choosing Daily Frozen Food. We appreciate your trust and look forward to serving you with freshness, quality, and convenience.